Customer Experience Partner

We offer

We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

The National Customer Service (NCS) Account Specialist supports the National Account (NA) Sales Program and ensures 24/7/365 Business Continuity. Account Specialists process customer inquiries via phone and internet. They track and trace shipments and enter returns for specific accounts. They are responsible for day to day communication with National Account customers, as well as problem solving escalations as it relates to customer pick-up and deliveries. Account Specialists provide phone coverage for all Pilot stations.

Key Responsibilities

• Answer incoming calls providing excellent customer service to all callers. 
• Monitor and respond to customer inquiries received via NCS mail boxes. 
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers. 
• Track, trace, enter and update shipments.  Assist and support Pilot stations and cartage agents.
• Follow published procedures and work instructions for NCS National Accounts and bring modifications to management's attention. 
• Master outside customer applications. Perform other duties as assigned by management.

Authority:

• Resolve customer issues. 
• Contact station on-call personnel after hours when appropriate.
• Work remotely to ensure necessary tasks are completed during business continuity. 
• Escalate issues to management as necessary. 
• Run shipment reports for accurate and timely follow up to ensure on time delivery. 
• File Service Failures. 
• Report transit delays. 
• Provide pricing and rate quotes when required. 
• Dispatch, route and terminate shipments as needed.

Qualifications:

• High energy individual with excellent oral and written communication skills. 
• Flexibility to cover open shifts due to vacation, sick, etc.
• Ability to handle multiple priorities. 
• Superior phone manner. 
• Detail oriented. 
• Internet savvy. 
• Technological aptitude with on-line tools. 
• Good organizational, math and problem solving skills. 

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

#LI-GS4

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.