Principal Product Manager, Store Health and Hardware (Hybrid - Seattle)

Job Description

Stores are the tactical experience of Nordstrom brought to life. From the service and fashion expertise of Nordstrom to the great brands at great prices in the Rack, Nordstrom stores are a place where people can find what they need, feel good, and look their best.  

As a Principal Product Manager in Stores, you’ll ensure our current state store operations are efficient and easy, while articulating and activating a future strategy that balances customer and employee experiences alongside operational efficiency. Your daily decisions will consider devices while also accounting for software, processes, and the store’s overall physical environment.   

You’ll think strategically and be at ease communicating with everyone from executives to other product managers. You will lead a hardware engineering team and work across store and cross-divisional teams to ensure complex solutions achieve the desired outcomes. The scope includes lofty, long-term thinking and very near term, tactical process optimization. 

You'll navigate between design, business, analytics, and engineering mindsets, align teams, and create clarity in ambiguous situations. You'll write detailed requirements, manage expectations, and thrive in imperfect conditions. Looking for strategic thinkers who like to jump right in to solve big problems and provide value.  

Key Responsibilities: 

• Product strategy and vision: Develop and communicate a clear product vision and strategy that aligns with business goals. Partner across the company to evangelize and activate.  

• Roadmap Development: Drive clarity and alignment within your domain – including new functionality, lifecycle management, device refreshes – as well as influence multiple product roadmaps end-to-end, from ideation, research, experimentation, and go-to-market. Effectively prioritize work to drive results and maximize impact. 

• Performance Metrics: Define and track key performance metrics to measure the success of hardware products and inform future product decisions. Align on specific, objective criteria to continuously determine value via data. 

• Employee Focus: Gather and analyze employee feedback to continuously improve and ensure devices meet the needs of our employees.  

• Product leadership: Coach and contribute to the development of other store product managers and product teams. Encourage a culture that drives impactful change.  

• Stakeholder management: Manage prioritization, tradeoffs, and cross-functional communi