Administrative Assistant, Specialist

Your Role

The Behavioral Health team manages Behavioral Health Utilization Management and Case Management activities for Blue Shield members. The Administrative Assistant will report to the Sr. Director. In this role you will support departmental administrative needs, including on-site meeting support in multiple office locations, manage schedules, complete expense reports, create presentations and support staff onboarding and licensure maintenance. You also will support building and maintaining infrastructure for department document organization.

Your Work

In this role, you will:

• Be responsible for providing administrative support to functional area(s), department manager(s) and/or staff
• Use automated office equipment and business applications as needed such as PowerPoint, Excel, expense management and travel booking software 
• Act as an information source on organization policies and procedures
• Assist with onboarding new employees
• Screen calls, take and deliver messages, provide information to callers
• Maintain inventory of key documents including department Policies and Procedures, workflows and Desk Level Procedures
• Administer department’s SharePoint sites and content 
• Coordinate travel arrangements, including transportation and accommodations
• Support in-person meetings as needed, including meeting room and meal logistics
• Schedule meetings and send out meeting notes and action items 

Your Knowledge and Experience

• Requires a high school diploma or GED
• Requires at least 7 years of prior relevant experience
• Ability to plan, organize and meet strict timelines
• Excellent interpersonal, organizational, project management and communication skills
• Proficiency in PowerPoint, Excel and SharePoint
• Ability to maintain effective working relationships with multiple departments
• Managed Care experience desired