Director, Clinical Services

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Director, Clinical Services is a critical role for our company as we enter our scaling phase.  You will bring your passion for member care, ingenuity and impeccable management skills to lead the Clinical Services teams through rapid growth, scale and change. As a cross-functional leader and a representative of the clinical voice, you will collaborate with leaders across the company to implement clinical strategies that optimize the member experience, outcomes and always come back to patient safety. You will develop project management approaches to develop the team. This role is also responsible for developing, implementation a Care Management program to enable interdisciplinary direct and indirect patient care across the care continuum, with an emphasis on functional medicine, for a designated population (population health). This position requires accomplished experience in enterprise-level leadership and execution of projects and programs. This person will report directly to the SVP, Business & Clinical Operations.

What you’ll do:

Operational Excellence

This role supports the day-to-day operations of the Clinical Services Organization at Parsley Health by partnering with other key cross-functional leaders including Member Experience, Product, Data, the Medical Director and the Growth Team to enhance, operationalize and measure a highly-efficient care delivery model.

• Clinical & Care Management Operations: Ensures coordination with cross-functional teams in support of daily clinical operations, vendor management and vendor services.
• Responsible for service design to ensure coordination of care across the continuum and select, devise and oversee clinical operations, work methods, procedures, workflows and standards for quality and quantity of work.
• Quality: Monitor and evaluate operations for compliance with RNs licensure and regulatory standards
• Supports the development and deployment of scaling solutions, including management systems, performance improvement systems, operational standards, metrics, measurement processes and decision support systems.

Leadership/Strategy

Key operational lead for development and implementation of a strategic plan that supports the organization’s vision and goals of the Care Management & Clinical Coordinator teams; translates the strategic plan to staff to ensure support; modifies or adjusts the plan in response to changing internal and external factors.

• Facilitates management of the projects, and the application of the tools, processes, etc. to enable design and deployment of cross-functional solutions.
• Represent the clinical team as a leadership voice in cross-functional initiatives
• Participates with the Leadership Team in setting policies and determining strategies to meet or exceed KPIs and OKRs in accordance with our Annual Operating Plan (AOP)
• Represents the SVP, Business & Clinical Operations in meetings, as needed
• Analyzes current and future trends and accurately assesses functional responsibilities, competitive strengths and vulnerabilities
• Upholds, safeguards and promotes the organization’s values and philosophy relating to ethics, integrity, and corporate responsibility as referenced in organizational values and philosophy standards
• Develops and implements a talent plan to ensure staffing mix, capacity and utilization to meet the strategic needs of the organization
• Manages employee performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback and addressing performance problems and issues promptly

What you’ll need:

• 5+ years of experience leading large teams during hyper growth periods
• Active RN license
• Demonstrated success managing enterprise projects
• Highly quantitative, with understanding of statistical analysis
• Proven leadership experience that includes: team building, motivating staff with enthusiasm and compassion, communicating skills across disciplines.
• Strong, clear verbal and written communicator who can alter as needed between Engineering/Data, Vendor, and Executive / C-levels of style, detail and pacing

Nice-to-haves:

• Experience managing a functional medicine pract