Admissions Associate (Part-Time)

SALARY & FLSA: $23.00 -$ 25.13 per hour; FLSA non-exempt 

$23.00 -$ 25.13 per hour is the pay range for this job classification. Every temporary employee under the Teamsters Admissions Wage Table is placed at the first step of the job classification's pay range, which is $20.76 per hour. Temporary staff are not eligible to earn more than the Step 1 payrate, which may be adjusted annually per the contract. 

OPENING DATE: 08/20/2025

CLOSING DATE: 09/10/2025 (May close sooner if a sufficient number of applications are received.)

JOB TYPE: Part Time 

UNION: Represented 

OPENINGS: 2 

LOCATION: Onsite 

DEPARTMENT: Admissions & Guest Services 

 

This position is anticipated to focus primarily on Guest Services. It will mainly work to support day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, such as the carousel, public animal encounters, travelling exhibits, and other locations. 

These positions will work an average of 10-17 hours per week. They may work as much as 29 hours per week during summer peak season. The anticipated set days off for these roles are Tuesday and Wednesday or Wednesday and Thursday. Candidates with flexible availability to help support after hours events and buy outs are preferred. 

 

SUMMARY 

This position promotes and fulfills the zoo's mission by performing the functions of daily operations for on grounds paid experiences such as the carousel, public animal encounters, and travelling exhibits. 

 

HOW DO YOU ZOO? 

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

 
WHO YOU ARE 
As our new Admissions Associate, we know you will be successful in this role because you are: 

• You’re a welcoming and dependable guest experience pro – With strong communication and interpersonal skills, you create positive, memorable interactions for guests of all backgrounds, even in high-pressure or fast-paced situations.
• You’re organized and adaptable – Whether handling multiple tasks at once, managing cash transactions accurately, or adjusting to changing priorities, you approach each day with attention to detail and a calm, can-do attitude.
• You’re a flexible, team-oriented problem-solver – You thrive both independently and as part of a collaborative team, and you’re comfortable working a dynamic schedule that includes weekends, evenings, holidays, and special events.
• You bring passion and professionalism to everything you do – Your enthusiasm for the zoo and its mission shines through in your reliability, positive attitude, and dedication to providing outstanding customer service in a respectful, inclusive environment. 
   

YOUR PRIMARY RESPONSIBILITIES 

• Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area.
• Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals. 
• Provide on-grounds customer service presence.
• Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate. 
• Interact with and assist visitors of all ages. Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner.
• Operate cash registers or point of sale (POS) terminals, handle payment exchanges, maintain a cash drawer, and complete daily paperwork.
• Rent and maintain strollers, wagons, wheelchairs, and umbrellas; clean equipment after use.
• Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits.
• Promote and sell zoo products and experiences.
• Set-up, organize, and arrange any necessary equipment or program items.
• Support zoo