Associate Director, Field Medical & Access Platform Strategy

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Position Summary

The Associate Director – WW Field Medical & Access Platform Strategy is a key position in the WW Field Excellence team. The role will influence and oversee the development/evolution of an integrated and seamless customer engagement platform for Field Medical and Access teams globally. This role will be responsible for driving the strategy and evolution of our Field CRM platform from a medical and access perspective, which will include the creation of roadmaps, standards, operating models, and measurement in coordination with matrix partners.

Key Responsibilities:

Cross-Functional Collaboration & Stakeholder Engagement

• Drive robust collaboration between Medical, Access, and Field teams by leading change management initiatives and facilitating transparent communication through stakeholder forums, roadmaps, and capability overviews.

• Engage cross-functional stakeholders including US Sales, Medical, MAX teams, Global ITBP’s, WCx, Medical Excellence, to ensure alignment and shared ownership of platform strategy and execution.

Medical and Access Integration

• Ensure Medical and Access requirements are proactively incorporated into platform roadmaps and operational models by resetting and communicating end-user expectations, and redefining release and prioritization processes.

• Collaborate with Medical Affairs to align platform capabilities with scientific engagement strategies, ensuring compliance with standards.

• Support Access teams by integrating platform functionalities that facilitate payer and access stakeholder engagement.

Global Governance & Data-Driven Decision-Making

• Lead the measurement of platform utilization, adoption, and impact through analytics and insights, supporting continuous improvement and informed decisions on retention or decommissioning of capabilities.

• Partner with BI&T colleagues, and other matrix partners (TAs, Markets, Commercial, Clinical, Procurement, Compliance) to optimize platforms for exceptional user experience and compliance.

User Experience & Platform Optimization

• Identify and align on user experience (UX) changes for current and future CRM platforms, leveraging advisory boards and FIT teams to document business requirements and drive platform evolution.

• Maintain translation of business to technical translation ownership for platforms and channels used for Field Medical and Access Engagement with HCPs, ensuring platforms are optimized for usability, compliance, and stakeholder value.

Organizational Alignment & Vendor Management

• Serve as a subject matter expert, interfacing globally to understand business needs, educate teams on available capabilities, and drive alignment on strategic direction.

• Manage vendor relationships to influence platform evolution and ensure future roadmaps support business needs.

• Maintain strong partnerships with Field Excellence & Platform Strategy colleagues to ensure consistency in stakeholder messaging and engagement.

Qualifications & Experience

• Candidate should possess a bachelor's degree and 7+ years of experience focused on Field Platforms, including strategy/roadmaps, op models, execution, and Innovation.

• Experience interfacing with different levels of organization

• Proven track record of coordinating and collaboration across multiple teams to prioritize varying business objectives and drive action to meet business requirements; recognized as an SME with credibility in conflict management and expectation management.