Customer Account Analyst - International

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

KEY RESULT AREAS

 

Performs various Order to Cash functions that require a technical expertise to ensure efficient product distribution and customer/channel order management focus. Responsibilities may include supporting Demand Planning initiatives, managing Order to Cash processes, trouble-shooting product availability, and assisting in the coordination of shipments/distribution activities in accordance with customer’s expectations and Edgewell’s Supply Chain.    

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

 

Customer Service

 

• Exhibits proficiency in all Supply Chain/Order to Cash (OTC) Systems, Customer Systems, and core supply chain processes.
• Identifies, analyzes, and interprets both technical and business opportunities.
• Leads Business Process Redesign events and manages the integration of key improvements.
• Supports improvement initiatives that deliver enhanced supply chain performance.
• Maintains systems tables and data elements to assure data integrity
• Evaluates ordering trends to meet fill rates and arrival dates
• Organizes and analyzes product availability based on lead-times to minimize negative impacts (open stock and Asst.).
• Manage key projects and duties that align and enhance career growth opportunities.  (I.e., VMI for Managed Accounts, CPFR Activities, PBG Consumer / Customer Forecasting and other key strategic projects).

 

WORKING RELATIONSHIPS 

 

Works with:

 

• Sales
• Customers’ Replenishment personnel
• Channel/Account Team Counterparts
• Supply Chain Organization
• Information Systems
• Planning and Scheduling
• Forecasting

 

Minimum Qualifications:

 

• Undergraduate degree preferred
• Analytical skills
• Strong written and verbal communication skills
• Must be self-actuated and has ability to adapt to change.
• Computer literate.  Knowledge of Excel, PowerPoint, Word, Email
• Must have working knowledge of Customer Service and Analytics/problem solving.
• Willing to occasionally travel

 

ICS Focus – must have Bilingual skills – preferably Spanish.

 

The salary range for this position is $40,000 - $60,000. The actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance.

 

#LI-AC1

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.