Supervisor, EDI Production Support and Member Enrollment (Remote)

Alternate Locations: Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73624

 

The Role at a Glance

 

We are excited to bring on a Supervisor of EDI Production Support and Member Enrollment to join our Customer Data & File Solutions team in the Group Protection Operations organization!
 

 

What you'll be doing

 

• Supervises team and processes for the EDI Production Support and Member Enrollments teams.
• Responsible for ensuring workloads are appropriately balanced among team members and within established turnaround times.
• Partners with leadership to ensure common goals are met and/or exceeded.
• Builds organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality within EDI and Member Enrollment.
• Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with EDI and Member Enrollment
• Management to incorporate new trends and developments in current and future solutions.
• Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise
• initiatives.
• Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the
• development of talent.
• Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
• Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Ensures that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards
• Ensures that top talent is hired and retained.
   

 

What we’re looking for

 

Must-haves:

 

 

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role
• 2+ Years of experience in EDI and/or Member Enrollment
• Intermediate Microsoft Excel skills

 
Nice-to-haves:

 

• Prior supervisory experience and/or experience working in Ardis/Converge
• Ability to balance technical aspect (system, customer, broker) and ability to lead a team. 
• Ability to prioritize and continuously improve processes, procedures, systems, and the team. 
   

 

Application Deadline

 

Applications for this position will be accepted through November 5, 2024, subject to earlier closure due to applicant volume.

 

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

• Effective productivity/technology tools and training

 

The pay range for this position is $53,500 - $92,500 with anticipated pay for new hires between the minimum and midpoint of the