Senior Analyst, Customer Supply Chain

Summary

Chobani’s Retail Strategy & Customer Supply Chain team makes sure every cup we sell meets a happy customer. We’re a dedicated team—and it’s easy to be dedicated when you’re part of something much bigger than yourself. We’ve got an insatiable appetite for making a difference.

The Customer Supply Chain Senior Analyst plays a critical role in driving execution of replenishment strategies while proactively influencing inventory performance across assigned customers. This individual leverages advanced analytics and cross-functional collaboration to identify risks and opportunities, drive improvements, and support strategic decision-making. The role operates with increasing autonomy and serves as a key connector between internal teams and customer partners.

Responsibilities

The responsibilities of this position include:

• Support execution of customer supply chain strategies across assigned accounts, ensuring alignment to sales and inventory goals
• Analyze complex datasets (forecast, inventory, shipments, POS) to uncover insights and provide actionable recommendations
• Validate forecast accuracy and proactively identify risks, making adjustments or recommendations to improve alignment with demand and seasonality
• Review and manage customer orders, ensuring appropriate quantities and product flow timing to support sales priorities
• Lead and enhance reporting and KPI tracking; identify opportunities to improve reporting efficiency and insight quality
• Serve as a primary analytical partner for ad hoc customer and internal requests, delivering clear, data-driven insights
• Manage and optimize promotional allocations at the store level; analyze results and recommend improvements to maximize sell-through
• Support new item launches and product transitions (e.g., discontinuations), helping to minimize waste and improve execution
• Identify key drivers impacting service levels, inventory, and product flow; communicate risks and opportunities to stakeholders
• Build strong working relationships with internal teams (Sales, Supply Chain, Finance, Brand) and external customer partners
• Provide guidance and informal mentorship to junior analysts; elevate team analytics capabilities and best practices
• Support cross-functional initiatives and projects aimed at improving supply chain efficiency and customer performance
• Contribute to continuous improvement by enhancing tools, processes, and ways of working

Requirements

The requirements of this position include:

• Bachelor's Degree or years of experience in combination with education.
• 2-4 years of experience in sales analytics, supply chain, or customer-facing analytics roles
• Strong experience working with multiple data sources (e.g., POS data, shipment data, inventory systems, Nielsen/IRI, Customer Portals)
• Solid understanding of forecasting, inventory management, and replenishment processes preferred
• Advanced Microsoft Office skills including intermediate (minimum) Excel (e.g., pivot tables, lookups; ability to manipulate and analyze large datasets)
• Demonstrated ability to translate data into clear insights and business recommendations
• Proven ability to manage multiple priorities independently in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Excellent communication skills with the ability to influence cross-functional stakeholders
• Collaborative mindset with a proactive, solution-oriented approach