Retail Product Officer - Digital Platform
First United BankAbout the role
Join Our Team!
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.
The Position
Job Title
Retail Product Officer - Digital PlatformJob Description
SUMMARY
At First United Bank, our purpose is to inspire and empower others to Spend Life Wisely.
The Retail Product Officer brings this purpose to life by ensuring our products are expertly implemented and consistently maintained to support customers’ financial well-being. This role is dedicated to the delivery and ongoing management of digital banking and online retail product platforms, including consumer and small business digital experiences. This role plays a pivotal part in embedding the principles of Spend Life Wisely into every product detail; helping ensure our offerings not only function seamlessly, but also reflect our commitment to financial strength, personal growth, well-being, and meaningful community impact.
The specialist acts as the operational anchor of the product lifecycle. Partnering with IT, Legal, Compliance, Operations, vendor partners, and bankers to deliver high-quality, customer-centric products that strengthen trust, clarity, and overall customer experience.
KEY RESPONSIBILITIES
Product Delivery (40%)
Collaborate & participate in all product build and product update projects, regarding clear requirements, coordinated testing, and on-time delivery that aligns with our Spend Life Wisely purpose.
Collaborate closely with IT to deliver product features that enhance customer value and support long-term product evolution.
Partner with IT to maintain platform stability, troubleshoot system defects, and support timely resolution of bugs or workflow disruptions.
Work with Legal and Compliance to ensure product descriptions, disclosures, and customer-facing materials meet all regulatory requirements and reflect our commitment to transparency.
Update product disclosures and coordinate customer notifications for regulatory changes or process enhancements, ensuring information is accurate and easy to understand.
Maintain account-opening and transaction-level data required for accurate vendor billing, reconciliation, and product performance reporting.
Champion operational readiness for major product launches, ensuring systems, processes, and cross-functional teams are aligned.
Product Expertise, Readiness & Operational Alignment (30%)
Serve as the product authority responsible for product accuracy, clarity, and readiness
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s