Workforce Benefits Senior Billing Coordinator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr. Billing Specialist to join our new Workforce Benefits division.

• This role can be hybrid and based in Omaha, NE. We believe in empowering our employees to get work done both in and out of the office.

As a Sr Billing Coordinator, you’ll move Pacific Life, and your career, forward by helping to support the billing lifecycle for our employers and brokers. You will fill a new role that sits on a team of 11 people in the Workforce Benefits division. Your colleagues will include our other billing professionals and fellow operational professionals.

How you’ll help move us forward:

• Partner with Billing Team to advice on best practices and recommend innovative solutions for the end-to-end billing administration for our newly created Workforce Benefits Division including the development of processes and procedures aligned to system capabilities and product features.

• Provide User Acceptance Testing support for end-to-end billing functions and processes.

• Responsible for working with brokers, employers, account specialists, and other internal stakeholders (like Onboarding, Employer Services, and Underwriting) on the end-to-end administration of our billing process.

• Proactively identifies and partners with employer / broker to resolve billing discrepancies and works with UW to resolve any over/under paid premium then validate go-forward accuracy.

• Research billing related questions & audits using the banking, administrative system and prior communications to answer questions and offer solutions to customer issues and/or requests

• Educates and encourages employers to utilize our best practices through the adoption of digital and portal billing capabilities.

• Identify and recommend solutions to increase automation results and suggest areas to build straight-through processing.

• Helps onboard new team members.

• Works within departmental, internal and SOX controls for all aspects of the role including the issue of refunds and disbursements to customers.

• Must know our product offering, system(s), and processes as well as understand how data flows throughout the employer and employee journeys.

• Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.

• Job performance must meet department standards for work prioritization, productivity, quality and timeliness.

• Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision.

The experience you bring:

• College degree or equivalent experience preferred

• 3-5 years of financial services, accounting, accounts receivable and/or insurance operations experience

• Detail oriented

• Effective communicator with externally facing presence

• Customer-centric mindset with problem-solving skillset.

• Requires strong analytical skills and math proficiency

• Demonstrated time management and organizational skills

• Intermediate skills with MS office applications with advanced excel skills

• Will need to gain expert knowledge of Pacific Life’s workforce benefits platforms such as policy admin and workflow tools.

• Completes work with a limited degree of supervision.

• Likely to act as an informal resource for colleagues with less experience.

What makes you stand out:

• Prior experience in group insurance with deep industry knowledge of billing practices

• Expert excel skills and auditing background

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.<