Senior Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist based in Canada.

This role sits at the intersection of technical support, systems analysis, and healthcare technology operations, supporting mission-critical production environments used by providers and patients across North America. You will investigate complex system issues, analyze database-backed applications, and ensure the reliability of clinical imaging and data workflows. The work directly impacts how healthcare professionals access medical records and how patients receive timely, accurate care information. Operating in a high-responsibility environment, you will troubleshoot beyond surface-level incidents, focusing on root cause analysis and long-term system stability. You will collaborate closely with engineering, product, and customer-facing teams to resolve escalations efficiently. This is a hands-on technical role where precision, ownership, and curiosity drive meaningful real-world impact.