Staff Tech, Inf Svc Supp

Date Posted:

2024-01-26

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type:

Onsite

Do you want to be a part of a team whose impact stretches across the world, and even beyond? Collins Aerospace, an RTX company, is a leader in advanced technologically and intelligent solutions for the global aerospace and defense industry. Our Digital Technology (DT) group combines foundational IT with new digital technologies - driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for out DT team.

This role involves providing Second Tier support for computer administration in engineering and operations labs for new and non-standard/legacy systems. The responsibilities include deploying and maintaining small/medium-sized compute environments that are firewalled from the production network, as well as production floor and other lab environments. The team supports different Microsoft operating systems ranging from DOS to Windows 11, and various Linux distributions such as Ubuntu and Redhat. The hardware platforms supported include desktops, laptops, industrial PCs, workstations, and servers.

**This position is onsite in Cedar Rapids, IA**

Primary Responsibilities:

• Demonstrates excellent customer service, communication, and interpersonal skills.

• Works under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical application, IT infrastructure, security and compliance, desktop support, etc.).

• Demonstrates problem solving and analytical skills, particularly with PC, server, & printer hardware

• Conducts basic documentation activities, including operation documents, user feedback, contributions to team notes, user manuals, etc.

• Provides end users with desktop and system support to solve basic problems.

• Coordinates installation of hardware, software, operating systems, and network hardware.

• Coordinates system maintenance, updates, upgrades, and enhancements.

• Stores and retrieves data of system capabilities and operation performance.

• Installs, configures, administers, supports, and maintains systems, including associated hardware assets.

• Identifies, prioritizes, researches, and resolves problems.

• Recommends systems modifications to reduce user problems.

• Makes decisions affecting user access.

• Performs a variety of duties in support of computer, network, and client server units.

• Resolves difficult customer situations and escalate issues when appropriate.

Basic Qualifications:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.

• Must be able to work Onsite at the Cedar Rapids, IA location.

Preferred Qualifications:

• The ideal candidate should possess strong knowledge of PC hardware and excellent customer service skills, with the ability to work independently.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusi