Director Client Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Director of Client Delivery, you will be responsible for supporting internal initiatives and implementing client programs across a strategic client portfolio. Your day-to-day will include leading client engagements, validating data, developing and presenting reporting, and ensuring consistent service delivery and issue resolution. You’ll serve as the connective tissue between clients and internal teams—partnering closely with Operations, Client Success, and other service lines—to drive outcomes and strengthen client relationships. To succeed in this role, you should be a strong relationship builder and people leader with hospital revenue cycle expertise, a structured approach to execution, and experience leading change in complex environments.

Here’s What You Can Expect

• Serve as the primary point of contact for a strategic client portfolio, aligning communication across clients, Operations, Client Success, and other service lines.
• Lead strategic client engagements and initiatives to strengthen relationships, improve outcomes, and support business growth.
• Manage new client implementations end-to-end, coordinating project plans, timelines, and stakeholders across internal and external teams.
• Ensure consistent service delivery by applying the Client Delivery operating framework, resolving complex issues/escalations, and driving client satisfaction.
• Produce and present client-facing reporting and run effective client meetings, while managing day-to-day requests, follow-through, and team culture/accountability.

Qualifications

• 7+ years of client-facing experience in hospital Revenue Cycle Management.
• Demonstrated change management experience.
• Experience working with or within large hospital systems.

For this US-based position, the base pay range is $116,975.04 - $178,767.22 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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