Duke's Server

Position Summary: Serves food and beverages to customers in a friendly, efficient, and professional manner while ensuring a positive experience for all customers. 

Job Title: Server   

Department: Food & Beverage 

Reports to: Shift Manager Duke’s/Marketplace

FLSA Designation: Non-Exempt  

License Type: Non-Gaming

Target Pay: Start - $13.77 One Year - $15.30  

Essential Job Functions:

• Serves customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right” 
• Performs table set-up, running side work and closing duties  
• Possess extensive knowledge of the restaurant’s menu and wine list, including daily specials 
• Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages 
• Checks identification to ensure customers are using players cards issued to them and no one else 
• Participates in area clean up 
• Computes customer checks, operates the POS system and accepts payments 
• Reports tips for each shift 
• Maintains bar safety and sanitation standards 
• Possess awareness of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns and immediately addresses the issue if appropriate or immediately reports it to a supervisor or leader  
• Arrives for each shift on time and in full uniform 
• Attends all pre-shift meetings ready to “listen and learn” and share ideas 
• Follows break schedule as directed by the leader on duty 
• Keeps a clean and professional appearance at all times 
• Performs all other duties as assigned

Qualifications:

• Must be 18 years or older  
• High school diploma or equivalent 
• 1 year or more of high volume restaurant server experience 
• Must be able to pass menu knowledge assessment of 90 % or higher  
• Must be available to work flexible shifts, weekends and holidays 
• Ability to obtain and maintain all necessary licensing including alcohol awareness certification, serve safe food handling and NYSGC required licensing 

Working Conditions:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk 
• Must occasionally lift and lift up to 25 pounds 
• Frequently required to stoop, crouch or kneel 
• Ability to interact with others while maintaining a courteous and positive demeanor 
• Exposure to high noise level