Agent Engagement Project/Program Manager
Blue Cross NCAbout the role
Job Description
The Agent Engagement Strategy Program Manager is responsible for the rewards & incentives programs for top-performing agents. You will manage small programs or a phase of a larger program. Provide full program management including needs analysis, program maintenance, administration and monitoring, data analysis, program evaluation, and vendor/contract administration if applicable. May also make recommendations for changes or modifications for assigned program and implement as needed.What You'll Do
Lead programs and provide support in areas that align with our long-term sales strategy, including but not limited to:
Best of Blue-Top Agent
Sales Training and Engagement events
Producer Hall of Fame
Awards dinners and debrief sessions
Assess needs and coordinate resources to enhance existing programs.
Monitor the progress of program components to ensure the overall goals, schedules, and benefits of the program will be met.
Document and present program results through operational reports, outcomes studies, presentations and publications. Prepare program reports for superiors.
Recommend and/or implement program and process changes as needed to achieve program goals and objectives.
May have budget responsibilities to control expenditures in accordance with budget allocations, together with the conformance to timing, limits and usage of funding as agreed upon in the spending plan for the assigned program.
May handle vendor management and administer program contracts to ensure vendors meet service level agreements if applicable.
Must reside in NC
30% of the work involves travel within NC
What You Bring
Bachelor's degree or advanced degree (where required)
3+ years of experience in related field.
In lieu of degree, 5+ years of experience in related field.
Bonus Points
Project management expertise (PMP/certification preferred)
Proficiency with design tools such as Canva
Strong executive presence, communication, and problem-solving skills
Proven ability to build relationships, collaborate cross-functionally, and influence stakeholders
Data-driven mindset with experience using analytics to support decisions;
Sales operations, enablement, training, and event planning experience preferred
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and supp
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