Mountain Sports School Manager - Winter Seasonal

Jackson Hole Mountain Resort

JOB POSTING

 

Position Title: Mountain Sports School Winter Manager

Department: Mountain Sports School

Classification: Winter Seasonal, Full-Time

FLSA Status: Exempt

 

Position Overview

The Mountain Sports School Winter Manager plays a pivotal role in delivering exceptional guest experiences, developing supervisor and instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School. This is a frontline leadership role with daily responsibility for coaching instructors and supervisors, managing logistics, resolving issues, and collaborating across departments to meet business and guest service goals.

 

Job Duties

• Responsible for delivering exceptional guest experiences, developing instructor staff, and ensuring the smooth, profitable operation of the Jackson Hole Mountain Sports School
• Actively maintain service standards across meeting and lesson areas
• Model exceptional guest service and lead by example
• Collaborate with MSS Senior Management to identify, design and implement product zone program initiatives and goals to meet organizational and guest needs
• Oversee and support implementation of existing and emerging programs
• Manage performance and support development of product zone supervisors
• Coach instructors on delivering exceptional guest service to students and parents
• Manage performance of instructors to ensure all job goals and expectations are successfully achieved, including recognition of high performers and conducting coaching conversations to support employees in performance improvement as needed
• Continually seek to improve guest and instructor experience through daily operational functions including guest check-in, class splits, lesson assignments, lunch transitions, and end-of-day check-out
• Manage weekly and daily staff scheduling based on forecasted business needs and real-time conditions across all product zones
• Coordinate staffing across all product zones to maximize efficiency and product delivery
• Provide timely, constructive feedback and documentation regarding job performance, max teach level, guest service, work assignments, and safety
• Collaborate with the MSS Training Team to align instructor training programs with technical, teaching, and people skills needed to achieve business objectives
• Deliver and oversee staff training related to operational logistics, safety, and guest service expectations
• Plan and conduct regular on-snow clinics throughout the season
• Provide hiring manager with seasonal hiring projections and assist with onboarding and assessment of new instructors
• Manage staffing and logistics for seasonal programs, passholder programs, camps, and corporate groups
• Collaborate with MSS Business Manager to monitor and manage labor and budget.
• Administer and troubleshoot MSS payroll to ensure accurate and timely compensation
• Manage daily callouts and respond to scheduling requests to ensure appropriate staffing levels
• Interface with guests to resolve concerns or issues professionally and efficiently
• Clearly communicate with staff to relay policies, set expectations, and deliver operational updates
• Coordinate with MSS Senior Management to address staff accountability and conflicts.
• Support staff development by identifying high performers for growth opportunities and underperformers for targeted coaching
• Monitor and update individual instructor profiles
• Document and support employee injury incidents in coordination with Worker’s Compensation policies and HR
• Maintains open communication and working relationships with other JHMR departments and personnel.
• Work across multiple product zones to ensure operational consistency and guest experience alignment
• Have an active presence on-hill to support instructors, trainers, coworkers, and guests
• Contribute to the development and implementation of MSS programs, processes, and products that enhance the guest and employee ex