Service and Parts Associate

Responsibilities

• Respond to inbound inquiries, provide product and service information, and expert advice and support.
• Supply shop mechanics with needed service and repair parts from inventory.
• Assist other branches in finding needed parts.
• Track and maintain accurate parts records.
• Keep the parts department in good order so parts are easily found and available when needed.
• Ensure all safety standards are observed.
• Complete and process purchase orders in a timely and efficient manner.
• Stay informed on product knowledge, industry trends, and competitor offerings.
• Conduct touch base meetings with branch managers and service managers to discuss upcoming parts needs and collaborate to resolve issues.

Requirements

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook), and other relevant tools.
• Self-motivated, highly organized, attention to detail, and ability to multi-task.
• Capable of working independently as well as part of a team.
• Ability to learn and effectively communicate technical product details.
• Excellent phone etiquette and customer service expertise.
• Reaching, bending, squatting, and lifting 50 pounds or more.
• Knowledge of equipment and parts used in the construction industry is a plus.
• Knowledge of RentalMan software is a plus.
• High school diploma required.
• Preferred Education: Bachelor’s degree in related field.
• Preferred Experience: 1-5 years’ experience in parts department within the equipment rental or similar industry.

Salary

           $22.40 - $30.80 hourly commensurate with experience and industry knowledge.

           Health, dental, vision, and life insurance options.

           Retirement savings 401K plan and company match.

           Paid time off and holidays.