Parts Counter Person

Description

The Parts Counter Person will contribute to the success of the Parts department by providing prompt service to customers. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

Key Responsibilities:

• Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
• Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests
• Complete training programs and certification programs
• Monitors shop conditions, cleanliness, and safety
• Communicate with staff and customers in a friendly and professional manner
• Answers phone calls, providing price quotes and other information
• Pulls and fills orders from stock
• Conduct a weekly bin check to ensure the accuracy of stock
• Make sure all internal requests for parts are billed on the service repair order
• Receives payment from retail customers or obtains credit authorization
• Set up orders for daily shipment, delivery, or pick-up

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Experience: 1-year experience with auto parts sales (preferred)
• Certifications: Valid U.S. Driver’s license
• Technical Knowledge: Computer, email, and internet proficiency
• Skills: 
• Must follow and adhere to brand guidelines and customer service expectations
• Must have a strong focus on maintaining a high KPI score
• Must be a process-driven individual with the ability to multitask
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Physical Requirements

• Extended periods of standing, sitting, and walking.
• Bending and reaching overhead.
• Lifting heavy items, often up to 50lbs without assistance.
• Using a computer extensively.
• Driving a vehicle.
• Hearing normal tones and seeing clearly

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes? 

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.