Sales Support Analyst- EMEA

<p><strong>Key Responsibilities</strong> <strong>Managing Requests &amp; Data</strong></p> <ul> <li>Handle incoming requests from sales or other teams and process them accurately using Oracle tools and systems.</li> <li>Ensure all details are updated consistently across different systems.</li> <li>Track progress and follow up to make sure nothing is delayed.</li> <li>Take ownership of complex or urgent requests and ensure they’re completed correctly.</li> </ul> <p><strong>Working with Other Teams</strong></p> <ul> <li>Act as a key point of contact between sales, finance, approvals, legal, and other departments.</li> <li>Help resolve issues quickly by coordinating with the right people.</li> <li>Keep everyone informed — from sales reps to internal teams — about the status of a request.</li> <li>Guide and support junior colleagues when they handle difficult cases.</li> </ul> <p><strong>Using Systems &amp; Ensuring Accuracy</strong></p> <ul> <li>Work confidently with Oracle tools like MyHelp, Oracle Sales Cloud (Fusion), and other internal systems.</li> <li>Follow the latest processes and use the correct templates and documentation.</li> <li>Check reports and data for accuracy before submitting or sharing.</li> <li>Make sure everything is done according to Oracle’s policies and deadlines (SLAs).</li> </ul> <p><strong>Improving How We Work</strong></p> <ul> <li>Share ideas to improve tools, documents, or processes.</li> <li>Stay up to date with system changes and new processes.</li> <li>Train on new tools and procedures as needed, and help others learn too.</li> <li>Participate in team meetings and discussions to make operations better and faster.</li> </ul> <p><strong>Special Projects &amp; Flexibility</strong></p> <ul> <li>Lead or support special projects that help the team or business run more efficiently.</li> <li>Take on other tasks when needed based on business changes or leadership direction.</li> <li>Be flexible and ready to support colleagues in different regions or time zones when required.</li> </ul> <p>  <strong>What We’re Looking For</strong>   <strong>Skills &amp; Experience</strong></p> <ul> <li>At least 5 years of experience in sales support, operations, or a similar role.</li> <li>Experience using business tools and systems (Microsoft Excel, Oracle Fusion, CRM systems, etc.).</li> <li>Comfortable working with data, processes, and multiple requests at once.</li> <li>Able to understand and follow complex procedures.</li> <li>Experience working with customers or teams in different regions (experience with Middle East &amp; Africa is a plus).</li> </ul> <p><strong>Languages</strong></p> <ul> <li>Fluent in English (spoken and written).</li> <li>Other languages are a plus</li> </ul> <p><strong>Personal Qualities</strong></p> <ul> <li>Strong attention to detail and focus on doing things the right way.</li> <li>Excellent communication and coordination skills.</li> <li>Good at solving problems and making decisions under pressure.</li> <li>Team player who can also work independently.</li> <li>Eager to learn, improve processes, and grow professionally.</li> <li>Open to change and able to adapt quickly when priorities shift.</li> </ul> <p><strong>What we will offer you</strong></p> <p>• A competitive salary with exciting benefits<br/>• Flexible and remote working so you can do your best work<br/>• Learning and development opportunities to advance your career<br/>• An Employee Assistance Program to support your mental health<br/>• Employee resource groups that champion our diverse communities<br/>• Core benefits such as medical, life insurance, and access to retirement planning<br/>• An inclusive culture that celebrates what makes you unique<br/><br/>At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.<br/><a href="https://www.oracle.com/corporate/careers/diversity-inclusion/" target="_blank">https://www.oracle.com/corporate/careers/diversity-inclusion/</a></p> <p><strong>Key Responsibilities</strong> <strong>Managing Requests &amp; Data</strong></p> <ul> <li>Handle incoming requests from sales or other teams and process them accurately using Oracle tools and systems.</li> <li>Ensure all details are updated consistently across different systems.</li> <li>Track progress and follow up to make sure nothing is delayed.</li> <li>Take ownership of complex or urgent requests and ensure they’re completed correctly.</li> </ul> <p><strong>Working with Other Teams</strong></p> <ul> <li>Act as a key point of contact between sales, finance, approvals, legal, and other departments.</li> <li>Help resolve issues quickly by coordinating with the right people.</