Engineering Manager - Engineering Operations Tooling

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Within the broader Engineering organization, Infrastructure Engineering increases the productivity of Netflix developers by promoting the adoption and adherence to Paved Path products and ensuring high availability for cloud services. Within this context, the  Engineering Operations organization effectively scales the technical operations needed to keep Infrastructure Engineering running smoothly by investing in tooling and automation. Some of our focus areas include Site Reliability Operations (SRE),  learning and discovery solutions for products in the Paved Road,  onboarding of new hires to Netflix, technical support on Paved Road products and monitoring the cloud fleet to ensure high availability and resiliency.   The Engineering Operations tooling team owns, builds and maintains several tools needed across the above mentioned use cases including solutions for hosting technical documentation and generating them using cutting edge Gen AI technologies, fleetwide service  dependency graph generation and monitoring, and support solutions that leverage Gen AI to provide efficient responses to developers.

This role is based in Warsaw and our teams work in a hybrid-working model. 

What you will do

You will lead a team of software engineers to deliver high-impact results, your responsibilities in this role:

• Align the vision, strategy and roadmap of the Engineering Operations Tooling team with the rest of Engineering at Netflix and ensure strong partnership with Product Management and Program Management teams.

• Foster a strong accountability culture in the team and help the team deliver the results reliably and in a timely manner to support the needs of critical business stakeholders.

• Act as a credible technical advisor to the team; help the team make thoughtful, informed decisions in ambiguous situations.

• Effectively communicate complex ideas and influence decisions across a diverse range of stakeholders.

• Balance business needs with strong engineering principles, ensure investment in foundational technical work, and incremental improvements to deliver timely results.

• Lead, coach, hire, and develop a team of outstanding engineers, challenge them to bring their best selves to their daily work, and deliver exceptional results in stability, performance, efficiency as well as developer experience.

• Build and nurture an inclusive team culture where every member feels empowered, accepted, and respected.

What we are looking for

• Passion for building and solving complex developer productivity related challenges.

• Experience in building and managing high-performing teams with a focus on inclusion and diversity. Ability to attract and retain the best talent, and ensure that all voices are heard to inform our decisions while fostering a strong culture of accountability, where individuals take ownership of their responsibilities and contribute to the team’s collective success.

• Ability to foster a team culture of open and direct communications, where team members feel empowered to offer constructive and positive feedback and acknowledge achievements and areas for improvement.

• Long-term strategic thinker with a strong platform mindset, and ability to define and articulate product vision and strategy and how they fit into the broader objectives of the organization.

• Ability to prioritize strategically and align the team’s work with larger business goals. Have the courage to pivot based on broader impacts.

• Ability to build and maintain strong partnerships with cross-functional partners and stakeholders with excellent communication and collaboration skills. Capable of influencing the strategic direction of partners and stakeholders.

• Proven track record helping a team deliver timely results on critical priorities against many demands for their time, and partnering with product and engineering management to influence the right areas for investment

• Bring rigor to decision-making and drive down ambiguity with the right mix of collecting data, seeking input, farming for dissent, and making pilot investments to build understanding or confirm