Principle Support Engineer Services

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

The Principal Support Engineer, Services is responsible for leading technical support activities across all Water & Waste product lines, providing expert guidance to service teams, supporting commissioning and warranty cases, and acting as a product specialist. The role includes mentoring, training, and contributing to product improvement initiatives, while ensuring compliance with health, safety, and quality standards.

Note we are not considering an international relocation at this time, you must already be authorised to work in the UK without sponsorship. 

We are headquartered from Poole, Dorset and can offer an element of hybrid working in this position.

We expect you to:

• Be a product expert, with advanced and complex knowledge specialising in Water & Waste products
• Proactively feedback product issues and ideas for product improvement to the Engineering department
• Use complex problem-solving skills and through robust and clear thought processes with input from the Product Owner when required
• Suggest new ways of working and/or processes to the relevant people and assist in implementation
• Support the delivery detailed product training to ship staff on installed systems if required
• Actively take responsibility for self-development on developing product understanding to achieve a greater wealth of experience and knowledge across all Water & Waste products
• Take ownership of self-development outside of the Water & Waste product portfolio to include such areas as environmental legislation and class society information to enhance overall industry understanding
  Membership to professional and/or technical institutions if necessary  

What will be my general responsibilities? 

• Independently and remotely supporting complex electrical and mechanical commissioning, repair, and maintenance of Water & Waste products.
• Support the delivery of high standard and accurate service reports from field engineers with mentoring and guidance as required.
• Assist the engineering department and customers with mechanical and electrical installation, planning & design
• Provide recommendations for the improvement of products, specifications, installation, and operational procedures
• At all times represent the company's interests while interacting with vessel/shipyard staff or the classification society in a professional and polite manner
• Be familiar with and comply with the company’s policies those relevant on health, safety and environmental matters
• Proactively promote the purchase of spares packages, service agreements and upgrades to support increase customer satisfaction and minimise equipment downtime.
• Adopt new company policies, procedures and tools in timely manner and with a positive attitude
• Work in a manner that promotes the company’s values.
• Management may require other similar or related duties to be performed at certain times, which are outside the terms of this job description.
• Take ownership of self-development outside of the Water & Waste product portfolio to include such areas as environmental legislation and class society information to enhance overall industry understanding
• Membership to professional and/or technical institutions if necessary  

Education:

• Preferably educated to Degree or Master’s level in Water/Wastewater Engineering, Mechanical, Electrical, or Ch