OA V Academic Services Assistant

Job Title:

OA V Academic Services Assistant

Job Summary:

Position Purpose and Overview
The Academic Services Assistant is the first point of contact within the Office of the University Registrar for students, parents, faculty, staff, and external constituencies. The Academic Services Assistant provides the highest level of customer service and supports the Academic Services unit within the Office of the University Registrar.

Accountabilities
The Academic Services Assistant reports to the Associate University Registrar for Academic Services.

Full Job Description:

Essential Position Responsibilities

Provide excellent customer support services for the Office of the University Registrar to ensure in-person, virtual, phone, email, and chat inquiries are answered thoroughly and promptly.  

Thoroughly and efficiently gather customer information, access and fulfill customer needs, and educate the customer where applicable to prevent the need for future contacts.

Accurately process student record changes such as leaves of absence, official and unofficial withdrawals, change of grades, registration add/drop petitions, change of personal data, change of residency, challenge examinations, suspensions, and deceased student notifications.

Interpret and enforce university policies and procedures as related to student record maintenance and student registration.

Assist in the returning student and visiting student processes. 

Maintain current and archived digitally-imaged student records, scan new documents, and purge records consistent with university record retention policies and as directed.

Update the Academic Services unit webpages as directed.

Assist with the management and training of student assistants within the Academic Services unit.

Assist with classroom scheduling and final exam scheduling processes.

Review and maintain accurate procedural documentation relevant to areas of responsibility.

Assist with data entry projects and testing of system upgrades and other projects as directed.

Participate in all Commencement ceremonies and academic regalia pickup events.

Requirements:  education, experience, knowledge, skills, abilities 

• Post high school education preferred.  

• At least 3 years of experience and excellence working in customer service and/or administrative setting.

• Experience in a higher education environment preferred.

• Working knowledge of Google Suite, Microsoft Office, and Ellucian Banner preferred.

• Familiarity with FERPA and student records privacy issues.

• Ability to work independently, effectively and collegially with faculty, deans, staff, and senior administrators.  

• Excellent oral and written communication skills.

• Respectful, friendly, and accountable.

• Excellent problem-solving and multitasking skills. 

• Understanding of and commitment to USF’s Vision, Mission and Values.

Full-Time/Part-Time:

Full time

Pay Rate:

Hourly

Salary Range :

$31.26 per hour starting; $32.82 per hour after four-month probationary period ends