Business Support Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Senior Business Support Analyst to enhance our operations by analyzing complex business data and metrics. The ideal candidate should have strong Excel skills for independent analysis of operational data and experience in workforce planning and managing reporting cycles in a multi-business environment. This role requires coordinated support for operational processes, effective communication with partners, and a keen attention to detail, including maintaining SharePoint sites. The successful candidate will drive projects proactively, delivering valuable recommendations to align with business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

 Relocation assistance is not available for this position.

What you'll do:

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Guides in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in finding opportunities and solutions to meet current and future business needs.
• Validates information and works with other groups to include presentations of detailed findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays ahead of on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, knows the latest on key business strategies & initiatives and finds opportunities for support and enablement.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serves as a resource to team members on raised issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls,
• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving teamwork to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• Strong Excel skills with the ability to independently analyze and interpret operational and workforce data.
• Experience working with recurring planning or reporting cycles in a multiple business environment.
• Ability to support and coordinate operational processes that require follow ups, partner communication, and attention to detail.
• Ability to update, prioritize, and maintain SharePoint sites, lists, or similar platforms.
• Ability to proactively move work forward with minimal direction.