Motor Vehicle Supervisor (Commercial Hub)-160845

Posting number: 07512

Department: County Clerk and Recorder

Division: CLK Motor Vehicle

Job classification: Motor Vehicle Branch Supervisor

Posting type: Regular

Categories: Administration, Administrative Assistant, Clerical & Data Entry, Community Services, Court Administration, Legal, Management, Education, Professional, Miscellaneous, Customer Service, Organizational Development, Records Management, Public Records, Business, Office and Administrative Support, Career Exploration, Database Administration

Summary

The Clerk & Recorder’s Office exists to support and educate our community through prioritizing trust, inclusion, accuracy, and continuous improvement.

The Motor Vehicle Supervisor assists the Motor Vehicle Branch Manager with the daily operations of their assigned branch office. They are responsible for assisting with the direct customer service and fulfillment of all Motor Vehicle transactions processed at their branch. Ensures compliance and professionally communicates and trains applicable statutes, rules, regulations, and procedures and recommends solutions. Oversees Motor Vehicle revenue collected in the branch office in accordance with state statutes, rules, and regulations and local tax jurisdictions. This is a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.  This position requires a curious mindset for continuous strategic actions to keep employees motivated, focused, and fully productive for the benefit of the organization and the public.  

Examples of duties

• Performs duties of the Motor Vehicle Branch Manager, as necessary.
• Must be proficient in all aspects of the Motor Vehicle Department, including, the Colorado Driver License Record Identification and Vehicle Enterprise System (DRIVES) and the Microsoft platform such as Word, Excel, Outlook, and Teams.
• Proficient with all Motor Vehicle Technician positions including the Lead Technician.
• Works in partnership with other divisions, departments, and business partners in delivering effective and innovative services.
• Assist with leading a team, using strong collaboration and communication skills to reach strategic, operational, and performance goals.
• Work collaboratively to provide knowledge of State statutes, rules, regulations, County and State procedures, policies, and forms applicable to the operations of the Motor Vehicle Department in order to direct and guide the staff and the public.
• Aid in the department’s recruitment, hiring, and retention.
• Committed to the department’s growth and innovation by setting performance standards, and objectives, and executing a timely follow-through to achieve peak performance.
• Uses effective communication skills to advocate, coach, lead, listen, and successfully present information.
• Support continuous, personal, professional, and organizational improvement.
• Maintains the physical, emotional, and environmental safety of the office.
• Provides consistent and unbiased treatment to all that are interacted with.
• Assist with managing and overseeing transaction cash handling and statutory fee collection or apply regulatory exemptions while ensuring daily balancing and reconciliation for the entire branch office. Ensure employees stay within the department’s policy and assist with enforcing the Adams County Clerk and Recorder Cash Handling Policy and taking disciplinary action when necessary.
• Examine, analyze, and train the compliance of legal documents for statutory and department compliance.
• Ensure confidentiality of personally identifiable information (PII) in accordance with the Driver’s Privacy Protection Act of 1993 (DPPA).
• Ensure the accuracy, availability, and security of the office inventory.
• Interpret and ensure compliance with Colorado, national and international laws that govern vehicle titling and registration processes.
• Responsible to assist with the oversight of all payroll, timekeeping, and leave within the branch office.  Ensure employee absences stay within the department policy and enforcing such policies as appropriate.
• Assist with fostering a positive work culture and influence the overall direction of the branch office in alignment with the county Norms, Values, Cultural Competencies, and the Clerk and Recorder’s Purpose Statement.
• Ability to exercise a high degree of interpersonal skills to influence per