Field Service Engineer - Territory Middle Carolina (Charlotte, NC)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. 

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. 

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.   

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. 

This position is part of the Service Organization located in Middle Carolina's will be fully remote covering a service territory around Charlotte, Concord, Mooresville and surrounding areas.

At Beckman Coulter, our vision is to relentlessly re-imagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Supervisor and responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment.  This position services the Chemistry, Immunoassay and Laboratory Automation product lines. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.  

In this role, you will have the opportunity to: 

• To complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products.

• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals.

• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

The essential requirements of the job include:   

• Associate degree preferred preferably in technical, biomedical engineering, instrumentation, electrical engineering or related field-OR- equivalent military experience.

• 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation (senior engineers encouraged to apply to be considered at a higher level).

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel Monday-Friday 80% within assigned territory with periodic travel to other areas/overnight.

• Must have a valid driver’s license with an acceptable driving record.

• Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.). Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.      

 It would be a plus if you also possess previous experience in:

• A technical college major such as biomed, engineering, or related

• 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.

• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction,