Customer Success Manager (m/f/d)

Welcome at much. Consulting! We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further!

Become part of an international team of creative problem solvers!

Tasks

• Be part of our Support hub and help the development of the department
• Propose solutions and guide clients through our managed services options and support the sales process
• Support the continuous development of the department by identifying process improvements and client feedback for better service delivery
• Stay up to date with our service offerings and proactively promote them to clients as their needs evolve
• Collaborate closely with the operational teams to ensure client issues are addressed effectively and efficiently
• Monitor and manage incoming requests and tickets

Requirements

• Technical course or a relevant university degree with at least 2 years of work experience
• Strong interest in IT, software and digitalisation
• At least 2 years of experience in customer success or account management
• Proactive and sales-driven mindset is a plus
• Excellent written and verbal communication skills, with a talent for building strong and meaningful client relationships
• Flexibility to work on different projects across functions, teams and industries
• Friendly and open personality that enjoys working with customers
• Fluent in English (C2) and proficient in German (B2 or higher)

Benefits

• Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas
• Innovative work culture: look forward to short, flexible decision-making paths and lean processes
• Flexible working hours: we believe in a true work-life balance without the Consulting industry-typical 80-hour weeks
• Competitive salary: you will receive an expected total compensation range between €18.000 and €25.000 / year
• Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it