Dir, Data Platform Software Engrg Mgmt

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Platform persistence group provides storage API and logical data object model for higher layer applications. This logical data layer encapsulates the complexity of each storage system while providing simple, powerful, scalable semantic context layer for customers and developers to build applications and for AI agents to integrate seamlessly.

Depending on the nature of the data, the storage systems include relational database, columnar store, hybrid database, graph databases, non-relational database such as time series database, or message queue system. Our largest customers are always pushing the limits of data volume and scale of concurrent transactions. Performance, reliability and scalability is always at the core of our work.

Platform persistence has always been in the center of most impactful projects for the business, such as farm wide primary database migration from MariaDB to ServiceNow PostgreSQL based homegrown database, RaptorDB, with near zero downtime, query access layer for ServiceNow Knowledge Graph and ServiceNow Workflow Data Fabric, Document Object Model for CSM Front Office.

As a director in platform persistence, you will be working with various business stakeholders and engineering leaders to drive strategic roadmaps. You will be working with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end-to-end. Most importantly, you will be building and expanding a strong team to support business demands.

To be successful in this role, we need someone who has:

• Great working knowledge about modern programming language runtime memory model and threading model
• Understand and proficient in Java and other programming languages
• Great working knowledge about relational database internals
• Previous hands-on experience of building large enterprise platform features with successful execution and clear customer outcome
• Ability to go deep in technology and go wide in business application as per need
• The ability to drive collaboration platform roadmap and work across organizational boundaries to successfully drive business outcome.
• Strong strategic thinking and communication skills, able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
• Ability to manage the day-to-day activities of the development teams within an Agile/Scrum environment
• Significant experience in a technical leadership role, ideally managing large teams of developers spread across geographies.  
• Exceptional people management skills with the ability to mentor and develop.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc. is a plus or nice to have
• 10+ years overall experience covering Platform Development and Architecture
• 5+ years in Management and execution against project plans and delivery commitments.
• Lead engineering team of 25+ developers and managers to work on various projects in a fast-paced environment with focus on Innovation.

For positions in this location, we offer a base pay of $212,400 - $371,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

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