Technical Services - Office (DocuCare) Level 2

Description

CTG is seeking to fill a Printer Maintenance Associate opening for our client in New Orleans, LA.

 

Location: New Orleans, LA

Duration: Ongoing contract

 

Pay: $18.14/hr

Hours: 8 am to 5 pm, M-F

 

This position does require driving using your own personal vehicle. Mileage reimbursed.

Valid Driver’s license and MVR Check, no more than one moving violation in the past three years

The right candidate should be tech savvy, this role will be replacing toner, clearing jams, replacing toner drums, networking printers and downloading software patches as needed.

May include replenishing paper supplies and inventory as well.

 

 

Duties:

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (client and 3rd party)
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-client device management as required
• Perform remote device monitoring and remote solve (Device Management)
• Identify and promote Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

 

Skills:

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required

 

Experience:

• 1-2 years relevant experience resolving customer and equipment printing issues

 

Education:

• Minimum High School diploma

 

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

 

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at 716-887-7376 or Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a