Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

• Location: Flexible (Parramatta, NSW or Melbourne preferred)

• Type: Fixed term contract until 1st November 2026

• Please see more information about QBE careers here Careers

• Hybrid role, happy to talk flexible working

The opportunity

We have an entry‑level opportunity to join one of our Self Insurance teams as an Assistant Case Manager.

You’ll play a critical role in supporting our Case Managers to deliver the best possible experience for our clients. This role is heavily focused on processing, accuracy and follow‑through, making it ideal for someone who enjoys structured work and takes pride in keeping things running smoothly behind the scenes.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As an Assistant Case Manager, you’ll support the team by:

• Managing day‑to‑day administrative and processing tasks, including invoice payments, reimbursements, uploading reports, data entry and document management

• Supporting lodgements and reporting within internal systems

• Following up and engaging with key stakeholders in collaboration with the wider team

• Assisting Case Managers and leaders to ensure claims tasks are completed accurately and within agreed timeframes

• Helping maintain organised, compliant and up‑to‑date records across the portfolio

About you

This role will suit someone who enjoys structured, process‑driven work and is comfortable working through repetitive tasks with care and consistency.

To be successful, you’ll bring:

• Previous experience in an administration, processing or high‑volume customer service role

• Strong attention to detail and pride in delivering accurate work

• The ability to prioritise tasks and manage multiple requests in a fast‑paced environment

• Comfort working through repetitive administrative work

• A collaborative mindset and willingness to support team goals

• Clear and professional written and verbal communication skills

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click her