01 Coordinator Gift and Retail Shops

Assures continuous staffing of the gift shops. Develops monthly retail team schedules and is available to cover shifts as necessary. Assists with training and orienting new team members/volunteers as well as conducts annual continuing education for all. Keeps team informed of changes, promotions, sales, and other important information. Trains retail team about sales tactics, shoplifting prevention, displaying merchandise and customer service.

Works closely with all customers to provide excellent customer service and gain an understanding of what their needs/wants are in gift shop merchandise. Provides a consistent point of contact to resolve customer issues.

Performs general gift shop functions. Maintains merchandise for resale. Oversees the ordering, including reorders and special orders. Receives and prices merchandise. Displays merchandise and rotates displays routinely. Monitors merchandise to determine selling ability, reorders and special orders. Keeps merchandise clean, damage-free and restocked. Oversees shop appearance, including cleaning lighting and display cases. Maintains shop in an orderly fashion. Decorates shops for different seasons and occasions. Stores seasonal merchandise and records merchandise on file.  Maintains shop inventory. Ensures flower vending machine is clean, stocked and operational and handles refunds to customers when necessary.

Coordinates shop accounting. Ensures bank deposits are made in a timely manner. Maintains complete records of all financial transactions of the gift shop including daily accounting of cash and charge sales as well as payments for gift shop inventory purchases. Pays invoices in a timely manner. Submits gift shop monthly report including sales, deposits and disbursements. Files taxes as required and maintains appropriate licenses. Completes other reports as requested or required.

Assists with data entry and accurate record keeping for shop payroll deductions. Submits completed payroll deduction forms along with a coordinating spreadsheet to payroll on a weekly basis and tracks such payroll deductions until paid in full. Maintains updated list of team members who are ineligible for payroll deductions.

Develops/maintains online gift shop. Processes orders. Tracks inventory and sales.

Creatively plans and executes special shop promotions and events, such as annual holiday open houses, to increase revenue and expand community awareness of the shops. Seeks and secures vendors for gift shop trunk shows.

Installs/uninstalls decorations in the main lobby areas of the Brunswick and Camden Campuses for special seasons and events as requested, including Breast Cancer Awareness Month and the December holiday season. Assists with coordinating the purchasing of decorations and storage when not in use.

Assists Director as necessary with various clerical and other projects related to volunteer services.