Technical Advisor I

Are you…   

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

• Paid Time Off

The Technical Advisor I is responsible for providing world-class service and support to all internal and external customers via the contact center. This position is part of our Customer Experience Team located in Loveland, CO and will be onsite.

In this role, a typical day will look like:

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.

• Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.

• Provide efficient, technical trouble shooting support on testing systems and Hach chemistry methods.

• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer, (VOC), and drive continuous improvement.

• Identify sales opportunities, and understanding the industries, vertical markets and products and submitting leads  to drive appropriate up-sell and cross-sell opportunities to the customer.

• Other duties as assigned.

The essential requirements of the job include

• BA or BS degree preferred.

• Aptitude for working in Analytical Chemistry, Biology, Environment Sciences or equivalent preferred.

• Electrical and mechanical aptitude required.

• Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred.

• 1-2 years’ experience in customer service, technical support, field service, and/or previous supervisor experience preferred. Prior call center experience helpful.

• Demonstrated computer proficiency including MS Office.

• Experience Salesforce and/or Oracle (ERP) preferred.

PRE-EMPLOYMENT TESTING

External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible pre-employment physical and/or credit history review.

• The salary range for this role is $23.00-26.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. 

• This job is also eligible for bonus pay. 

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. Yo