Executive, Group Desk (Narita - Tokyo, Japan)

Job Description

• Manage Inbound Email Inquiries, and respond promptly and professionally to all inbound email inquiries, providing accurate information and assistance.

• Handle requests for additional services such as seat release, cancellation, baggage, seats, meals, and sports equipment.

• Process requests related to refunds, flight changes, and credit account creation.

• Ensure accurate and timely upload of passenger name lists for group bookings and coordinate customer requests for flight changes.

• Create bookings based on valid Flight Requests (FR) received from agents or customers.

• Submit fare override requests to RRC and follow up on their status, and confirm bookings and communicate details to agents.

• Maintain and update the group desk audit report regularly to ensure accuracy.

• Oversee the collection of payments including Booking Service Fees (BSF), deposits, and full payments.

Qualifications

• Bachelor's Degree in any related field.

• At least 1-2 years of experience in flight ticket reservation, customer services, call center, or any relevant.

• Having experience in the airline/aviation industry is an advantage

• Excellent communication and customer service skills.

• Good command skills in English

• Proficient in computer literacy and handling booking systems and related software.

• Problem-solving skills and a proactive approach to challenges.

• Adaptability to work in a fast-paced environment.

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