Deputy Director of Technology

Position Summary

The Deputy Director of Technology is responsible for overseeing the smooth and secure operation of IPA's technology infrastructure, systems, and services across Country offices. This role collaborates with global and regional stakeholders to develop and implement technology strategies, policies, and projects that align with business needs and drive operational excellence. The Deputy Director of Technology ensures the delivery of reliable and secure technology solutions, manages technology staff and vendors, and maintains strong relationships with key stakeholders to support IPA's mission. 

Responsibilities

35% Security and Operations

• Lead the management of the IT operations in the country offices, including

information security policy and operations, user support, infrastructure,

asset management, business continuity, identity services, communications, networks, and connectivity to defined standards and metrics.

• Lead security operations including event response, policy implementation, anti-malware implementation, device operations, network operations, intrusion detection, and staff training.

• Manage both in-house and managed service partner-provided support operations.

• Drive operational excellence through ITSM best practices using the ITIL framework.

• Manage IPA cloud infrastructure on Azure and AWS

• Manage reporting of technology operations to regional and global stakeholders

• Ensure service level agreements (SLAs) with external service providers are clearly defined, monitored, and met.

• Manage budget allocations for infrastructure and security systems and operations

35% Technology and Information Management Strategy, Architecture and Planning

• Work with the technology team, regional Country Directors, and other

stakeholders to understand and document regional and country business

needs and available staff and financial resources.

• Maintain knowledge of evolving technology trends and potential relevance

to IPA’s mission and operations

• Partner with Senior Director to develop global, regional, and country-level

technology strategies, architecture covering infrastructure, security,

information systems, data, governance, project management, and change management.

• Lead the maintenance and delivery of the technology services catalogue

20% Policy, Documentation, and Technology Project Delivery

• Participate in the development of global technology policies.

• Lead in the development of global infrastructure and security policies.

• Drive and track staff compliance with technology policies.

• Define and maintain current, accurate, and relevant country, regional, and

global technology documentation.

• Develop, implement, review, and enhance new IT procedures and processes

10% Management

• Providing guidance and support to junior IT staff members, the Deputy

• Director helps them develop their skills and advance their careers within

the organization.

• Provide mentorship and learning opportunities for non-technology staff.

• Manage regional, country, and global infrastructure and helpdesk staff.

• Develop and maintain relationships and communication with key stakeholders in global and country operations

Qualifications

Required

● 8+ years of progressive technology experience

● 3+ years of progressive technology management experience overseeing infrastructure, security, user services.

● 2+ years of experience implementing and supporting cloud technology infrastructure systems including servers, networks, data.

● 2+ years of experience providing administration and support for enterprise-level systems with substa