Sales Support Specialist II

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Sales & Administrative Support

• Provide administrative assistance for sales, including outlet/activation fees and account adjustments.
• Process paid sales orders accurately: review order information, create accounts in ACSR, and schedule new orders.
• Manage paid sales order tickets to ensure timely completion.
• Enter sales information into sales management systems with accuracy and integrity.
• Create and submit sales logs and reports on a timely basis.
• Maintain and update sales and client records.

• Order Management

• Manage bulk account entries, enter new addresses in ACSR, and manage Special Request Orders (SROs).
• Address service order quality issues through to resolution.
• Oversee the order cancellation process, ensuring proper documentation and feedback to associates/managers.
• Assist with order fulfillment and troubleshoot client/internal issues as needed.

• Customer Engagement

• Proactively contact customers to renegotiate installation due dates or resolve scheduling conflicts.
• Maintain professional and empathetic communication to ensure customer satisfaction and operational efficiency.
• Take inbound sales calls as needed.
• SME on all day-to-day activities: assist with troubleshooting orders and promo support, order validation   

• Contingency & Mitigation Planning

• Actively participate in the Contingency/Mitigation Plan by handling customer calls during high call volume periods.
• Collaborate with the Help Desk Leadership and Workforce Management to balance resource allocation.
• Document and report on call handling during contingency activations to drive process improvement.

• Marketing, Proposals & RFP Support

• Assist with marketing projects and events.
• Support proposal creation and contract processing.
• Assist with RFP/RFI responses as required.

• Ticket Management

• Support associate requests via Tickets or Calls and resolve inquiries in a timely manner.

• Tracking, Reporting & Continuous Improvement

• Track and document completed tasks, customer interactions, and resolution efforts.
• Provide data insights and feedback on trends and process gaps.
• Support implementation of continuous process improvement initiatives.

• Other

• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of prior experience in sales support, helpdesk, or customer service preferred.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Access).
• Strong attention to detail and accuracy in data entry and reporting.
• Excellent communication skills, with the ability to maintain professionalism and empathy.
• Ability to manage multiple priorities and adapt to shifting demands.
• Demonstrated problem-solving skills and resilience in high-volume or changing environments.
• Required to sit, use hands, talk, and hear.
• May be required to lift up to ten pounds.
• Must be able to use close and color vision and adjust focus.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and