Senior Engineering Manager, Engineering Effectiveness

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What You’ll Do

The Engineering Effectiveness team at ThousandEyes has the mission to empower our engineers to be more effective and happier by providing the tools, processes, infrastructure, and support they need to design, implement, test, and operationalize their code quickly and with high quality. The team blends the best from the concepts of Developer Productivity Engineering, Developer Experience, Release Engineering, and DevOps.

As the Engineering Manager for this team, you will have the opportunity to define how we partner with the other engineering teams to provide a productive and frictionless end-to-end developer experience encompassing the entire development, release, and operating lifecycle. You will work with technical leaders to design and implement tooling for our build, continuous integration, and deployment systems. You will work with each team to provide automated testing frameworks, guides, and infrastructure that allow fast and reliable code validation. You will work with our operations engineering teams to provide and create the tools and frameworks that allow the application teams to properly monitor and alert on their production applications. You will bring your full SDLC experience to help improve our overall engineering processes, testing approaches, deployment pipelines, and operational procedures.

 We are passionate about optimizing our developer’s end-to-end engineering experience to foster the innovation that allows our company to succeed.

Qualifications

• Led a team of 4 - 8 engineers and have 3+ years of software engineering management experience
• Passionate about software quality and reducing friction teams encounter when developing and deploying software
• Experienced in product feature and roadmap development; worked with users to determine pain points, capture requirements, and simple and effective develop solutions
• Provided strong technical vision for your team and ensured consistent delivery on objectives
• Experienced in formulating a team's technical strategy and roadmap; collaborated and partnered effectively with several other teams to execute on shared goals
• Excellent communication and interpersonal skills
• Passion for development and engineering best practices
• Experienced with various build systems (e.g., Gradle, Maven, Make, Bazel), automated build and release pipelines and related tooling (e.g., Jenkins, Argo CD, Weaveworks, Prow), and automated testing tools and frameworks (e.g., TestCafe, Selenium, JMeter, Robot, Spring Testing Framework)
• Experienced with container orchestration tools and platforms (e.g., Kubernetes, EKS, ECS, GKE)
• Experienced with cloud computing platforms (e.g., AWS, Azure, GCP)
• Experienced with infrastructure management tools (e.g., Puppet, Chef, Ansible, Terraform)

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn