Senior Renewal Operations Manager

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Senior Renewal Operations Manager 

ABOUT AVID  

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. 

To learn how Avid powers greater creators or for more information, visit www.avid.com. 

JOB SUMMARY 

The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts. 

KEY RESPONSABILITIES 

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance. 

• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable. 

• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level. 

• Build and optimize a renewal pacing model for the down-market segment. 

• Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting. 

• Define best-practice renewal workflows for high-volume segments. 

• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist. 

• Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market. 

• Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision. 

• Establish and manage a recurring renewal operations cadence. 

QUALIFICATIONS 

• 6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company 

• Proven experience owning and building renewal operations for high-volume segments  

• Strong analytical