Head of Revenue Accounting and Operations

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Accel-KKR, Trinity Ventures, and World Innovation Lab - and in 2022 closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You'll Do

Birdeye is looking for a Head of Revenue Accounting and Operations to enhance our Finance team and participate in the process to take Birdeye to a public company in the future. This role reports to the VP, Corporate Controller and will be the head of revenue accounting and operations. This accounting leader defines revenue accounting policies, oversees the revenue cycle and quote-to-cash business process, supervises timely and accurate revenue reporting and reconciliations (GAAP and operational) and is responsible for revenue related systems implementation and enhancements. We prefer, but not require, the candidate to be based in the Bay Area, San Francisco..

Responsibilities:

• Build and direct the revenue team and oversee revenue operations and revenue accounting related processes and systems.
• Collaborate with the executive team and cross functional leaders (GTM and Operations) to lead Quote to Cash (Q2C) processes, including but not limited to contract reviews, non-standard deals, changes in product and pricing strategies. Communicate the Q2C operational guidelines to stakeholders at all levels.
• Transform the current Q2C process by defining the end-to-end processes, hiring and developing team, implementing and integrating the related systems and tools such as billing, ERP, and CRM systems. Design a roadmap with an execution timeline, track the project status, and deliver the project on time with high quality.
• Supervise an accurate and timely month-end close process by driving solutions at scale that benefit cross-functional teams and our reporting goals. Be responsible for key internal and external revenue reporting metrics (ARR, ACV, Revenue, etc.).
• Define revenue accounting policies for all product offerings. Assess accounting implications of new products, including preparing technical analyses and advising on operationalizing the technical accounting conclusions.
• Perform thorough reviews for all revenue related transactions to ensure accuracy and compliance with US GAAP (ASC 606), appropriate documentation for external reporting and audit requirements.
• Provide oversight and review of billing operations, and supervise the monthly sales tax filing process.
• Develop and streamline processes and SOX compliant controls around revenue and related financial reporting metrics. Create efficiencies and simplification by leveraging technology solutions and automation.
• Support the company’s M&A activities, in particular the integration of revenue accounting of the target company.
• Work with cross functional partners to provide accounting guidance to support the company's initiative of developing international customers.

Requirements

• 15+ years of relevant revenue accounting and operations experience including 5+ years of Big Four public accounting experience, with revenue accounting and operations experience in both public and private SaaS companies
• Strong revenue operations and solid technical accounting experience with proven track record of s