IT Support Specialist – Manufacturing Operations

Job Title 

IT Support Specialist – Manufacturing Operations

Job Description

IT Support Specialist – Manufacturing Operations

Location: San Marcos, TX

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations. You’ll be the go-to person when a CNC won’t connect, a barcode scanner stops scanning, or a new plant needs to come online. If you love solving problems in fast-paced environments and want your work to have visible, immediate impact, we’d love to hear from you.

As a Framebridge Team Member, You Will: 

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build.  We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As IT Support Specialist, You Will:

Manufacturing IT Support

• Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed.

• Troubleshoot and resolve issues across plant hardware and software, including Patriot, Gunnar, and Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.

• Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed.

• Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.

• Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time.

• Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies.

• Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives.

New Plant Openings

• Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.

• Coordinate with external vendors for hardware procurement, installation, and managed services.

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