Lead Account Manager, Dedicated Success

Lead Account Manager, Dedicated Success at Realtor.com®

Are you a relationship building expert? Are you eager to manage your own book of high-value customer relationships and also serve as a lead for a team of Account Managers? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Lead Account Manager, Dedicated Success and help change the world of real estate, one home at a time.

 

Top Reasons to Apply:

• Own High-Value Impact: Manage and grow a high-stakes book of strategic, high-value accounts, taking full ownership of revenue retention, product implementation, and renewals for Realtor.com's most critical partnerships. 
• Step into True Leadership: Elevate your career by serving as a key leader within the Dedicated Success team - coaching account managers, tackling escalations, and working directly with the Manager to develop staff and streamline business operations. 
• Drive Cross-Functional Influence: Work at the intersection of business and tech, collaborating across all levels of the company - from Sales and Product to Marketing and Technology - while leveraging advanced systems like Salesforce to optimize the customer experience. 

What You’ll Do:

• Build strong relationships with a book of customers, establishing Realtor.com as a friendly, trusted business partner.
• Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
• Assist the Manager, Dedicated Success with the coaching and development of the Dedicated Success team.
• Educate and motivate the Dedicated Success team, working with them on quality, efficiency, product knowledge and account management skills.
• Execute effectively towards company initiatives set by leadership and corporate OKRs. 
• Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
• Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance. 
• Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

What You’ll Bring: 

To be successful in this role, the Lead Account Manager, Dedicated Success must be a people person who feels comfortable managing the entire post-sale experience with customers, building strong relationships with internal and external stakeholders. You are a self-starter who excels at managing your own schedules and priorities. You will own the success of your book of business, focusing on revenue retention and growth.

• Bachelor’s Degree and 8-10 years of related or relevant experience.
• Minimum of 5 years of account management experience with key/major accounts.
• Experience overseeing complex corporate projects through completion.
• Experience as a team leader.
• Excellent verbal and written communication skills.
• Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
• Salesforce experience.
• Knowledge of the real estate industry.

 

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a US-based, remote role.

At Realtor, we recogn