Front Desk Agent

Description

Register and assign rooms to guests.

· Issue room key and escort  instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and  messages.

· Transmit and receive messages using  all communication avenues.

· Answer inquiries pertaining to hotel  services, registration of guests, and shopping, dining, entertainment, and   travel directions.

· Keep record of room availability and   rate.

· Compute bill, collect payment, and   make change for guests.

· Make, confirm, and cancel   reservations via all communication avenues. 

· Post charges such as room, food,   liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or   entertainment reservations for guest.

· Deposit guest valuables in hotel   safe deposit box.

· Ability to accurately use various   office software.

· Have a full working knowledge and   expertise of each shift including night audit.

Requirements

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity standing .

· CPR and first aid training preferred.

We are Equal Opportunity Employer.