Become a part of our caring community and help us put health first
 

The Senior Product Owner will work within the Data and Analytics team. This team is focused on data, reporting, and data science supporting Humana’s Service Operations and on converting data to actionable insights for our business partners who can utilize this to reduce administrative cost and improve the customer’s experience.

The Senior Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

What you can expect in a Senior Product Owner role at Humana:

• Delivers new data products to meet business needs within a specified scope, while aligned to enterprise objectives

• Works closely with Product Managers as epics and features are created to develop the product backlog and the roadmap 

• Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline

• Serves as the Agile team's primary contact for information, work prioritization, and decision-making

• Collaborates effectively with cross-functional teams to define product requirements and prioritize features, ensuring alignment with business goals and customer needs

• Serves as the primary point of contact between the product team and engineering teams, facilitating communication and ensuring clear understanding of requirement

• Prioritizes and manages product backlog, working closely with engineering teams to deliver high-quality solutions

• Utilizes agile methodologies to drive product development, including sprint planning, backlog grooming, and daily stand-ups

• Gathers and analyzes feedback from stakeholders and end-users, incorporating insights to continuously improve product features and functionality

• Tracks and reports on key performance metrics to measure product success and inform decision – making 

• Translates the business needs to technical requirements

• Defines user stories and acceptance criteria

• Accepts stories through post-production validation

Use your skills to make an impact
 

Required Qualifications

• 3 or more years of experience as a Product Owner (Ideally with Data Products and in an enterprise environment)

• Knowledge of Systems Development Life Cycle, Waterfall, or Agile Development Methodologies

• 2 or more years of project leadership experience

• Working knowledge of Azure Dev Ops (ADO)

• Ability to communicate effectively and deliver presentations to leaders

• Strong verbal and written communication, organizational, meeting facilitation and negotiation skills

• Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work

• Problem solver who can find viable solutions that meets business needs, absent from all ideal tools and resources.

• Ability to prioritize and handle multiple tasks with concurrent deadlines

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Health Information Systems or a related technical field

• SAFe Agile POPM certification

• Experience with Genesys or other consumer experience equivalent platforms    

• Agile /Scrum certification (Agile Practitioner, Scrum Alliance, etc.)

• Knowledge of the healthcare insurance industry

• Experience with call centers

• Experience producing metrics, measurements and trend reports

• Experience in problem analysis and process

• Knowledge of Snowflake or other cloud platforms

Additional Information

Work Style: Remote 

Work at Home/Remote Requirements:
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South