Senior Director, Go-To-Market Systems

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Director, Go-to-Market Systems 

Fastly is looking for an experienced and driven Go-to-Market Systems leader to join the Business Systems team.  This Senior Director role will be crucial in driving the strategic plan, management, and optimization of our Go-to-Market platforms (primarily Salesforce and ZenDesk).  The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of driving successful transformation at scale to deliver measurable business results.

What You'll Do:

• Strategic Planning: Develop and execute a comprehensive strategy aligned with Fastly business objectives, ensuring the GTM tools support and enhance our lead management, sales processes, and customer engagement
• Effective Communication: Maintain and execute a Go-to-Market systems roadmap aligned with company and stakeholder goals.  Ensure transparent, timely communication of work streams and status
• System & Process Optimization: Collaborating with Marketing, Sales, and Support teams, continuously evaluate and optimize to improve overall effectiveness, streamline processes, and enhance user experience. Identify areas for automation, data quality improvement, and integration to maximize efficiency and productivity of stakeholders
• Cross Functional Collaboration:  Establish strong partnerships with leaders and cross functional teams to help drive successful GTM implementations
• Team Leadership: Manage and mentor a team of analysts, developers, and administrators, providing guidance and support to ensure their success. Foster a collaborative and high-performing team environment focused on delivering outstanding results
• Stay Up-to-date: Stay current with platform capabilities and best practices. Continuously expand your knowledge and expertise through training, networking, and industry events
• Vendor Management: Collaborate with internal operations teams and third-party vendors to effectively manage contracts, licenses, and relationships.  Ensure any new technology fits into the overall business infrastructure strategy and architecture.  Stay abreast of industry trends and best practices to drive optimal value and access to capabilities
• Be an evangelist for a culture of data-driven decision-making for the company

What We're Looking For: 

• 10+ years of experience developing and successfully executing strategies for Business Systems in a high-growth B2B SaaS business model
• 5+ years as a people manager and experience cultivating diverse and inclusive high performance teams
• In-depth knowledge of Salesforce architecture, data model, and platform capabilities
• A deep understanding of the lead-to-cash and support processes in a B2B subscription/usage-based business
• Excellent communication and interpersonal skills, with the ability to collaborate effectively and build relationships with cross-functional teams and stakeholders
• Strong ability to influence others to drive the best possible outcomes
• Experience working with multiple executive-level business partners
• Experience with audit/SOX requirements and workflows for a publicly-traded company
• Excellent problem-solving and analytical skills, with a focus on continuous improvement
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, focusing on the highest value delivery
• A results-oriented mindset with a track record of delivering successful outcomes
• Experience with ZenDesk and integration with other systems is a plus

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA
• Denver, CO
• New York City, NY

Fastly currently embraces a largely