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Customer Operations Specialist

Trimble
Minnetonka, United Statesfull_timeVerifiedPosted 25 Jan 2024

About the role

Your Title: Business Process Professional

Job Location: [Job Location]

Our Department: [Division]

Are you a Process Professional that is looking for the opportunity to disrupt the industry and transform the business? 

What You Will Do

Discover dynamic strategies for business triumph through efficient management, perpetual enhancement, and strategic foresight. Gather and assess vital operational, service, and performance data to unveil patterns and opportunities for advancement. Anticipate future achievements, orchestrating precise project blueprints for seamless implementation of enhancements and remedies. Navigate novel business requisites with adept problem-solving, suggesting optimal resolutions.

  • Collaborate with Process Owners, Sector Leads, and Leadership to align on future process capabilities/enhancements, forming a comprehensive roadmap.

  • Offer valuable insights, industry best practices, and guidance for solution design on the platform.

  • Engage with customer experience teams, stakeholders, and Subject Matter Experts (SMEs) to comprehend workflows and extract requirements.

  • Identify process gaps and make crucial design decisions, involving stakeholders and product delivery groups.

  • Understand legal entity flow requirements, encompassing currency, statutory, legal, and indirect Tax needs.

  • Ensure cross-functional teams are aligned and well-prepared for the process release, working alongside relevant stakeholders.

What Skills & Experience You Should Bring

  • Minimum of  XX years of relevant experience

  • Bachelor’s Degree in management, computer science, engineering or a related field

  • Experience with Salesforce platform for products (Billing, Sales/Revenue Cloud) or Oracle ERP applications

  • Experience, or at least an understanding, of agile.

  • Good understanding of business models/processes like Subscription, Perpetual(HW/SW), and Term Licensing 

  • Experience developing systems strategy, road-maps, process flow diagrams, systems requirements, and designing and implementing practical business solutions.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Your Location

[You can use this section to illustrate a return to office information, remote possibilities, onsite work required, and any applicable travel responsibilities/expectations.]

Hybrid location verbiage: Under a flexible work arrangement (hybrid), this resource primarily supports the XXX Sector and works collaboratively across the XXX teams.

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our [Division] Division

[Provide a brief summary about the division your position will report to]

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compen

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Company

Trimble

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