C003193 Technical Author (NS) - WED 3 Jan UPDATED

Deadline Date: Wednesday 3 January 2024 (Corrected from Tuesday 3 January 2024)

Requirement: Technical Author

Location: The Hague, NL 

Full time on-site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 1 February 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

• As Technical Author, the incumbent will be responsible for creating technical documents, manuals, procedures, technical specifications, and process documentation, explaining complex information in a clear and concise manner. Working with project teams, the technical author will be responsible also to ensure accuracy and technical coherence of NCSC technical documentation.
• The duties will include following and implementing Agency guidelines and templates.
• Main responsibilities:
• Research, outline, write, and edit new and existing content, working closely with project teams to understand Cyber Security documentation needs and requirements;
• Independently gather information from subject matter experts inside NCSC to develop, organize, and write procedure manuals, technical specifications, and process documentation;
• Work with the project teams to identify all documentation repositories, revise and edit, and determine, together with the Change and Configuration manager, the best solution for data compilation and centralized storage;
• Research, create, and maintain information architecture templates that uphold organizational and security standards, and allow for easy data migration;
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation;
• Maintain a comprehensive library of technical terminology and documentation.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Essential to have a Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience as Technical Author or similar position, or a Secondary education and completed advanced vocational education (loading to a professional qualification or professional accreditation) with 5 years post related experience.
• 2 years of proven industry experience as an effective technical writer, in IT environment;
• Proficiency in MS Office;
• Experience with using MS Sharepoint;
• Experience using XML tools to create documentation;
• Experience working with engineering teams to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content;
• Proven ability to quickly learn and understand complex topics;
• Skilled at prioritization and multi-taskin;g
• Excellent communication abilities, both written and verbal, with the ability to write in explanatory and procedural styles and successfully articulate complex issues to a variety of audiences and teams.

Desirable

• Deep knowledge of Software and Computers;
• Previous experience and knowledge as technical author in the area of Cybersecurity;
• Prior experience of working in an international environment comprising both military and civilian elements;