Senior Manager of Master Data Management Services

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Senior Manager of Master Data Management Services

Location: Cracow, Hybrid (3 days a week from office)

Job Description:

We are looking for a professional who will ensure the effective delivery and orchestration of operational service activities for the Master Data Management Platform.
This role will coordinate and supervise internal teams as well as external third‑party providers to secure high-quality service performance, continuous improvement, and full compliance.
We are looking for someone who can partner closely with IT Managers to execute the service and platform lifecycle and roadmap.
In addition, this person may act as a control owner for selected areas and applications.

Key Responsibilities:

• Manage and evolve IT Domain service operations in collaboration with IT Managers and Solution Architects.
• Translate business process needs into IT service requirements and support new demand and project direction.
• Ensure SLA and KPI performance is met, monitored, and reported.
• Oversee integration of Run & Build (DevOps) activities and manage the product backlog aligned with business priorities.
• Coordinate vendor relationships, including contractual changes and operational SLAs.
• Define and oversee service monitoring levels, ensuring proper support and consumer experience.
• Lead day‑to‑day service delivery, incident management, escalation handling, and service restoration within SLAs.
• Drive root cause analysis, workaround definition, and collaboration with 3rd‑party suppliers.
• Support service availability, performance oversight, disaster readiness, and major incident resolution.
• Work with business data owners to reflect processes in applications, support data‑related initiatives, and ensure effective communication across stakeholders.

Skills & Qualifications:

• Successful experience in a similar role and environment
• Demonstrated experience in managing Master Data Management Platform (experience with Informatica MDM will be a plus)
• Experience in managing various subjects in parallel in a multilingual and multicultural context
• Demonstrated experience in large projects in Master data domain
• Experience with new technologies
• Experience in an industrial environment.  Experience in the pharmaceutical industry is an asset.
• Good understanding of GxP and Computerized System Validation
• Knowledge of Supply Chain, S&OP, Demand Planning processes
• Proven ability to speak English in an international business environment

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager and the extended team
• The final step is with the local HRBP

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

#LI-Hybrid