BDC-Business Development Agent - Customer Service

Are you a motivated, organized, and customer-focused individual with strong communication skills? We're looking for a Service BDC (Business Development Center) Agent to join our team at our Harley-Davidson dealership.

Job Description:

As a Service BDC Agent, your main role will be to communicate with customers via phone, text, and email to schedule service appointments, follow up on recent visits, and provide top-tier customer service. You'll be the first point of contact for many of our riders, so a friendly attitude and professional demeanor are key.

Responsibilities:

• Make outbound calls to schedule and confirm service appointments

• Answer inbound service inquiries with accuracy and efficiency

• Coordinate with service advisors and technicians to ensure scheduling accuracy

• Maintain customer records and appointment logs in our CRM system

• Follow up with customers post-service to ensure satisfaction and encourage future business

What Makes a Great BDC Agent:

• Excellent communication skills—both written and verbal

• Friendly, confident phone presence

• Strong attention to detail and ability to multitask

• Dependability and a team-oriented mindset

• Comfortable with basic computer systems and CRM software

• Experience in customer service, automotive or motorcycle dealership work is a plus (but not required)

• Base plus bonus and/or commission
• Benefits including health care, paid vacation and 401K with match