Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.  You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record to update required information. He or she will need to be comfortable with a changing work environment and traveling to multiple clinics within our organization.

Our ideal candidate is friendly, detail oriented, and will have a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families and other colleagues. The ability to provide superior customer service will be essential in this position. This position is a great opportunity to learn more about our various clinics and expand your skill set!

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

• Experience with process improvement or lean philosophy preferred

We Expect That You:

• Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions

• Protect our patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

• Maintain operations by following policies and procedures and reports needed changes

 

Patient Registration Essential Functions:

• Acknowledges and greets patients immediately, providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patient’s arrival

• Informs patients immediately of delays, explains why, and the anticipated wait time

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

• Maintain knowledge of different payer practices and deductibles

• Assist patients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintain a neat work area including the reception area

• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

• Handles multiple telephone lines effectively and politely per clinic standards 

• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment 

• Mail patient paperwork to new patients prior to appointment

• Interacts with patients via Patient Portal

• Scan incoming patient related documents into EHR

• Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

• Files incoming medical reports and correspondence

• Assembles new patient medical records in accordance with policies