Senior Analyst, GTM Strategy & Operations

Role Details

Location: United States
Work Setup: Remote 
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

At Crescendo, we're hiring a high-agency, AI-fluent operator to join the GTM Strategy & Ops team and help translate top priorities into visible, business-wide impact. In this role, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Demand Generation, BizTech, and Finance. Reporting to the SVP of GTM Strategy & Ops, you’ll partner directly with GTM leaders to identify growth opportunities, drive initiatives, and accelerate execution across the org. 

As part of core strategy and operations work, you’ll play a key role in embedding AI into how our GTM organization operates—identifying high-impact use cases, redesigning workflows, and leveraging AI to improve efficiency, insight generation, and decision-making across the business.

The role demands a combination of strategic thinking, analytical rigor, operational excellence, AI fluency, and strong communication skills, particularly within a fast-paced SaaS or B2B technology environment.

Success in this role opens the door to leadership roles within GTM Strategy & Ops, Sales, Product Management, or AI-driven initiatives.

This is a remote role that requires working West Coast hours.
 

• Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
• Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
• Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
• Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
• Leverage AI to enhance GTM performance: Apply AI tools to analyze data, identify patterns, automate workflows, and generate insights across pipeline, customer interactions, and revenue operations.
• Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations.
• Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.

• Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions.