Client Engagement Specialist

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Client Experience at Valon

The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.

About the Role

We’re seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed.

Responsibilities

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.

Ideal Background

• 1-2 years of customer service experience.
• Previous mortgage servicing experience.
• Associate’s degree.

Minimum Qualifications

• Strong verbal communication skills.
• Attention to detail.
• Ability to collaborate with other business areas and team members.

Benefits

• Compensation: Competitive salary and 401k plan.
• Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, an EAP for additional support.
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: Company-wide orientation for you to successfully onboard, alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.
• Generous time off: 17 days paid time off, sick days, and 11 company holidays.

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.   Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.